To pause routing to a User, navigate to People → Users → Select User or Queue → Pools. Click Pause Round Robin to pause this User or queue from receiving records from all their Round Robin Pools.
The Pausing functionality is typically used by organizations with a large volume of records and accelerated Lead response times. A common use case of this functionality is when a User is unavailable to respond to Leads for an extended period of time, such as a lunch break. Members can be paused indefinitely or in intervals from 30, 60, or 90 minutes.
Note: Pausing will not affect receipt of records from other sources (Assign Owner, Territory Routing).
For more information on working with Round Robin Pools and Users, please see our Round Robin Guide: