Cases Routing Graph Template Library

Overview

If you are just getting started with LeanData, Routing Templates give you pre-built graphs which you can easily customize to your business requirements to meet all your revenue orchestration needs. Routing Templates are available in FlowBuilder for Leads, Contacts, Accounts, Opportunities, Cases, and BookIt. To import and export templates into your Org please reference this guide. 

Use Cases

• Reduce Time Spent Creating Graphs: Save time and minimize mistakes when building new graphs in FlowBuilder. Easily clone and customize to meet the demands of your organization.
• Shorten Time-to-Value: See immediate value and impact while onboarding with LeanData, leveraging custom templates to get a running start optimizing your revenue orchestration.
• Experiment With Routing Functionalities: Try out LeanData's Routing capabilities for other objects, and get ideas for what you might be able to do in your organization. Use relevant parts of the templates to expand your routing capabilities.

Routing Templates

Support Case Routing with SLAs With Support Case Routing with SLA's template, we are showcasing how LeanData reviews the different types of cases (Phone, Email, website) , while checking for case ownership and enforcing SLA's to ensure a ticket is addressed in a quick and proficient manner. Download the Template View the Tutorial

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