Contents:
Overview
The Route to Duplicate Contact Node gives you the ability to assign a record to a User found on a Contact that has been identified as a Duplicate to the routed Lead. Please note that you can only use a Route to Duplicate Contact Node if you have found a Duplicate Contact using the Duplicate Contact Match Node at a previous point in the flow.
Example: Melanie is the LeanData Admin for OpenLane Software. She is currently building their Lead Router Flow. For incoming new Leads, she wants to identify any duplicate Contacts that already exist in their system, but instead of merging the records, she wants the Lead to be routed to the current owner of the duplicate Contact so the Contact owner can decide what to do with the new Lead. She uses a Duplicate Contact Match Node, followed by the Route to Duplicate Contact Node to accomplish this.
Please Note: if you would like to merge the duplicates instead of merely assigning, please use the Merge Dupe Contact Node instead.
Customization
You have a number of options to configure the node.
- Node Name
- Description
- Lead Ownership
- Routing Schedule
- Alternate Field Assignment
- Email Notifications
- Advanced Settings
Node Name
By default, the Node Name is set to Route to Duplicate Contact. You can change this label to anything you need. We strongly recommend giving this node a meaningful name such as the subject of the assignment. This will help others understand the purpose of the node.
Description
This field is not required but we recommend adding a description to document any customizations made to the node. If someone else needs to take over the management of the flow, the description will help them to understand the goal of the customizations.
Lead Ownership
The Lead Ownership Section has options for assigning the owner to the routed record.
- Duplicate Contact Owner: This option lets you select the owner of the Duplicate Contact as the Lead owner.
- Duplicate Contact Custom User Field: This option tells the Router Flow to use a specific User Look-up field on the Duplicate Contact record as the source of the owner information. Use the drop-down menu to select the desired field.
Routing Schedule
The Routing Schedule section gives you options on how to honor user schedules. You can configure each node to honor all schedule types or any combination as needed.
Alternate Field Assignment
This Option will tell LeanData to update another User field on your Lead record instead of updating the Owner field.
- Assign Alternate Field Instead of Owner: When you select this option you will see a drop-down menu to select the target field.
Please Note: In order to use the Alternate Field Assignment, you must select the person to populate the Alternate Field from the Lead Ownership settings.
Email Notifications
The email notifications allow you to configure how the Route to Duplicate Contact node can notify Users of either a successful owner assignment or a failure. You can select an email template and list of recipients.
- Success Notifications: Use these settings to select an email template and Users to send a message that the Owner assignment was successful.
- Select the desired Salesforce email template from the drop-down menu.
- Use the View Template link to open the template in a new tab.
- Use the Email Recipients section to pick the desired recipients of the notification.
- New Owner - This option will send the notification to the new owner of the record.
- Previous Owner - This option will send the notification to the previous owner of the record.
- Email Addresses - This option will let you enter additional email addresses separated by a comma.
- Additional Recipients - This option lets you send the notification to a User on the Lead or on any records matched earlier in the graph
- Failure Notifications: Use these settings to select an email template and Users to send a message that the Owner assignment was not successful.
- Select the desired template from the drop-down menu.
- Use the View Template link to open the template in a new tab.
- Use the Email Recipients section to pick the desired recipients of the notification.
- Email Addresses - This option will let you enter additional email addresses separated by a comma.
Advanced Settings
The Advanced Settings section gives you fallback options for the routed records and the ability to send the record to the next node of the flow as needed.
- Invalid/Inactive User: This is a fallback condition in the event that the selected User is not active or invalid at the time of the routing. By default this will be set to End of Flow.
- Out of User Schedule: This edge is used if the selected user is not scheduled to accept Leads at the time of routing. This edge is only displayed when the Respect User Schedule options are selected.
- Record Already Assigned to Owner: This edge can be used if the routed record is already assigned to the Owner it matched to. Use this edge if you want to route records differently that are already assigned to the correct owner, to another node like Send Notification for a tailored message to the owner. The Target for this edge is set to <Disabled> by default. Setting a Target node will route the record to the node. If you would prefer that LeanData take no action, this fallback edge can be directed to the End of Flow option.
- Next Node: This option allows the record to be routed to another node in the Router Flow after the owner has been assigned. This can include things like Converting the Lead into a contact, updating a different field on the Lead, etc. You can also set this node to End of Flow. This will stop routing records at this node instead of sending it to another node.
Summary
The Route to Duplicate Contact Node will allow you to assign a Lead to a User related to the Duplicate Contact the Lead has matched to. This node allows you to control how you assign the owner as well as tools for sending notifications on success or failure of the assignment. There are also fallback conditions to manage if the User is invalid or inactive.
For more information on working with Router graphs please see our Lead Router Guide.