This article is designed to help you review and resolve issues with the Flowbuilder - Salesloft integration.
Problem: Error created when a Lead enters the Salesloft node in a Lead router graph
Details:
Occurs when a Lead is routed to someone that does not yet exist in Salesforce.
Error Message:
"Error: person id no person with crm id found"
Solutions:
-
Confirm Automation rules to create new record are complete (Salesloft Document)
-
Sync Salesforce and Salesloft timing via a set-up.
-
Increase the number of minutes before retrying.
Problem: Unable to load cadence in Node
Details:
Occurs when trying to select a specific cadence in the node.
Solutions:
-
Confirm that the specific cadence is set to Team Cadence and Public.
-
Check to see if the cadence has any missing criteria.
-
Re-load the authorization key and client secret.
-
Contact Salesloft support for further assistance.
For more information, please see the accached Salesloft's Automation Rules Guide.