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LeanData Admin - Admin Settings Guide Follow

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Customer Education
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Contents:

 

Overview 

The Admin Settings page in LeanData will help you to control and manage the administrative aspects of your LeanData products, including checking on your LeanData Continuous Job status, changing your Integration User, importing settings, configuring monitoring alerts, managing permissions, and configuring how long logs will be retained. You can navigate to this settings page by navigating to the LeanData Dashboard, then Admin > Settings.

 

General Settings 

The General Settings can be found in the General tab on the Admin Settings page.

 

LeanData Job Scheduler & LeanData Integration User

If you want to check on the status of the LeanData continuous Apex job, you can see the current status in the LeanData Job Scheduler section. For details on the different job statuses, please see the LeanData Job Status FAQ.

 

The LeanData Integration User is the User of record for all LeanData Actions. You can designate a User solely for LeanData processing, but you can designate an actual Admin User as the LeanData Integration User. 

If you ever need to change the Integration User -- for instance if the current Integration User will be deactivated in Salesforce -- simply have your intended new Integration User log into Salesforce, navigate to this page, and click the Restart Scheduler button. Whichever User clicks this button will become the new LeanData Integration User.

 

Import / Export LeanData In-Product Settings

If you are migrating LeanData from one instance of Salesforce to another, you may want to carry over all of your in-product settings from the old instance to the new instance. To do this, click the Export Settings button in the Import/Export LeanData In-Product Settings section while you are logged into your old instance. After selecting which specific settings you would like to carry over, this will download a settings file.

 

Once you have the settings file, log into the instance you would like to migrate the settings to, and navigate to this same section on the LeanData Dashboard > Admin > Settings page, and click Import Settings. This will prompt you to select the settings file from your computer. This will then apply the settings to your new instance. 

 

Download Fields Used in LeanData

If you need to see a list of all of the Salesforce fields that are actively being used in your ​​LeanData setup, from fields referenced in FlowBuilder, Mapped Account Fields, or Tiebreakers, you can download a CSV file from the Download Fields Used in LeanData section on this page.

 

Custom Settings Upload / Download

If you are operating LeanData in our Blind Security configuration, LeanData will not be able to sync configuration changes to your LeanData instance, but will send you a .BIN file for you to upload whenever there are backend settings changes needed.

 

You can upload this .BIN file in the Custom Settings Upload/Download section. If you are not operating in a Blind Security Configuration, you will not see this section.

 

Notifications 

The Notifications tab on the Admin Settings page will allow you to configure how administrative notifications from LeanData will be sent.

 

Monitoring Alerts

In order for LeanData to function, the LeanData Continuous job needs to run regularly. There is a monitoring job that will regularly check to see if that job is running properly. If not, a monitoring alert will be sent to all email addresses listed in the Recipients tab. You can also choose to send an additional notification to the ​​LeanData Integration User by checking the box in the Monitoring Alerts section.

 

Routing Alerts

Sometimes, you may want to be notified if records are taking longer than a certain amount of time to get processed and routed in LeanData. In the Routing Alerts section, under Routing Delay Definition, you can designate a time frame, after which LeanData will send a delay notification if records are not processed after that time frame. 

You can also control how frequently you want notifications to be sent in the event that a delay remains unresolved in the Email Frequency section.

 

Chatter Notifications

If you want LeanData to send Chatter notifications when it routes records, you can enable that in the Chatter Notifications section. This will only control notifications sent via LeanData, and will not affect the standard Chatter notifications you have configured in Salesforce when certain updates are made to records.

 

Recipients

On the Recipients tab, you will be able to configure the recipients of your Monitoring Alerts or Routing Delay Alerts.

 

Permissions 

On the Permissions tab, you will be able to see which permissions the Integration User has, as well as assign LeanData permissions to different Salesforce Profiles.

 

Integration User Permissions

Clicking the Download Permissions .CSV button will save a CSV file with the Integration User's Permissions onto your computer.

 

Permissions Management

If you would like to assign LeanData Permission Sets to everyone with certain Salesforce profiles, you can do so in the Permissions Management section. Click on Permission Set Descriptions to understand what each of the different LeanData Permission Sets does.

For more information, please see the LeanData Permissions Sets Guide.

 

Reporting 

The Reporting tab will allow you to configure how long Audit Logs, Time to Action Logs, and Tagging Logs are stored in your system.

 

Audit Logs & Round Robin History

The Audit Logs & Round Robin History section will determine how long Audit Logs will be stored. By default, LeanData will store Logs for 90 days. If you extend this duration, it will apply to current and future logs, but it will not retrieve older logs that have already been deleted.

 

If you toggle Round Robin History on, logs will also be kept to track changes to Round Robin changes. Please contact LeanData Support to review any Round Robin History.

For more information on Audit Logs, please refer to the LeanData Audit Logs Guide.

For more information on Round Robin History, please refer to the Round Robin Overview Guide.

 

Time-to-Action Log Retention

The Time-to-Action Log Retention section will determine how long Time-to-Action Logs will be stored. These logs are kept to track how long records are held in Hold Until nodes. By default, LeanData will store these Logs for 365 days. If you extend this duration, it will apply to current and future logs, but it will not retrieve older logs that have already been deleted.

 

For more information on Time-to-Action Reporting see the Time-to-Action Reporting Guide.

 

Tagging Logs

Turning on Tagging Logs will allow you to download logs for the Tagging actions that LeanData makes in your Salesforce instance. If you do not turn on Tagging Logs, LeanData will not store them by default.

Once you turn on Tagging Logs, LeanData will start capturing logs moving forward, and will only keep them for the duration that you specify in the Tagging Log Retention section.

 

When you want to download your Tagging Logs, specify the date range for the Logs you wish to download in the Log Date Range section, and click Download Logs.

 

Advanced 

On the Advanced tab, you will see some additional settings related to Real-Time Routing and Tagging and Routing Prioritization.

 

Real-Time Routing & Tagging

By default, Real-Time Routing is not enabled in LeanData. To enable it, navigate to the LeanData Dashboard > Admin > Settings > Advanced > Real-Time Routing & Tagging > Edit Settings.

 

Once on the Settings page, you can configure which Objects and trigger types you would like to enable Real-Time Routing for. You can also designate a threshold for each Real-Time Routing Trigger option.

 

Object - which objects should initiate Real-Time Routing. All your purchased Router Objects, plus any additional Triggering objects (i.e. Campaign Member) will be available.

Trigger Types 

  • New Records - Enable Real-Time Routing when records are created or inserted
  • Updated Records - Enable Real-Time Routing as records are updated to meet your Update Entry conditions (e.g. Updated Lead Entry Node)

Routing Threshold - determines how many records are processed at a time in Real-Time Routing. The default and recommended value is 5. The higher the value, the higher the chance of timeouts during processing. If you experience Apex CPU timeouts, adjust the threshold lower.

 

For additional questions on any of the options on the LeanData Admin Settings page, please open a ticket with LeanData Support.

 

 

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